Salesforce Developer, Administrator

• Develop, configure, and maintain functionality across Sales Cloud, Service Cloud, and Experience Cloud
• Partner with technical leadership and the existing team to evaluate requirements and architect configuration or custom-development solutions
• Build, maintain, and optimize complex automations, workflows, and custom capabilities
• Program and support Lightning Web Components (LWC) and Apex code
• Execute and support data integrations between Salesforce and external platforms or APIs
• Drive the telephony migration from Talkdesk to Genesys
• Evaluate and rebuild associated system integrations and automations
• Lead Experience Cloud initiatives and ongoing system enhancements
• Troubleshoot and resolve technical issues across the supported environment
• Translate business requirements into documented, actionable technical tasks
• Create, update, and manage configuration and development tickets in Jira
• Operate independently within a distributed team and adapt to shifting priorities

• Strong hands-on experience in both Salesforce development and administration
• Proven expertise utilizing Sales Cloud, Service Cloud, and Experience Cloud
• In-depth knowledge of declarative development and advanced system configuration
• Demonstrated hands-on coding experience with Lightning Web Components (LWC) and Apex
• Extensive background in building, managing, and troubleshooting system automations using standard and custom objects
• Solid experience integrating Salesforce with third-party platforms and external APIs
• Strong technical judgment to decide between custom development and out-of-the-box configuration
• Comfort documenting technical decisions and managing workflows within Jira
• Ability to execute complex projects independently with limited supervision
• Experience with Genesys integrations highly preferred
• Previous experience operating Talkdesk or similar CTI platforms is a strong plus
• Direct experience migrating, assessing, or rebuilding telephony-related automations highly desirable
• Familiarity with Marketing Cloud is a distinct advantage
• Knowledge of or experience integrating Zapier, HiTouch, SMS, or live chat platforms is a plus
• Previous experience operating within a small technical team supporting multiple operational and customer-facing systems is preferred
• Reliable internet connection and laptop required for remote work
• Must be currently based in Latin America

• 100% Remote Work
• Highly Competitive USD Pay
• Paid Time Off
• Work with Autonomy
• Work with Top American Companies
• Engagement activities and work-life balance support
• Access to a diverse, global network of professionals
• Collaboration with seasoned senior talent