Customer Service Specialist

• Provide excellent customer service with courtesy, empathy, confidence, assertiveness, and a solution-oriented approach
• Work in the post-sales support area
• Handle support tickets and manage the customer portfolio
• Identify new business opportunities
• Explain prices, timelines, and terms and conditions
• Provide guidance on product specifications
• Handle complaints, questions, financial and payment inquiries, and delays
• Contribute to a successful customer and team experience
• Report to the department supervisor

• Proficiency in Microsoft Office, especially Excel
• Ability to handle multiple tasks simultaneously
• Excellent written and telephone communication skills
• Ability to work as part of a team
• Analytical mindset and strong typing skills
• Previous experience in chat support is preferred, with the ability to work across multiple screens
• Adaptability to work in a fast-changing environment
• Higher education is a plus
• Availability to work from 2:00 p.m. to 8:20 p.m., on a 6-on/1-off schedule
• No professional experience required

• Transportation allowance
• Meal or food allowance (R$12.04 per day)
• Medical insurance
• Dental insurance
• Life insurance
• Childcare allowance
• Education allowance
• Partnerships with TotalPass, Sesc, and universities
• Employee Assistance Program
• Support for professional development and career progression
• 1,000 free courses to support your career development
• Personalized training via webcam
• An inclusive company culture dedicated to social responsibility