Patient Support Representative – Appointment Scheduling

• Respond to and convert enquiries received through phone, email, forms, and other marketing channels
• Provide information about chiropractic services and address potential patients’ questions or concerns
• Manage incoming leads and follow up in a timely and professional manner
• Reactivate previous patients through proactive outreach and follow-up campaigns
• Maintain accurate records of enquiries and interactions in the lead management system
• Track and report lead conversion rates and other relevant metrics
• Schedule initial consultations and follow-up appointments
• Coordinate with chiropractors and clinic staff to ensure availability and smooth scheduling
• Handle payment transactions for consultations and treatments
• Provide pricing and payment-option information
• Deliver excellent customer service and ensure positive patient experiences
• Address complaints and issues promptly, escalating when necessary
• Perform other role-specific duties as required

• Bachelor’s degree or certification in Health Sciences, Communications, Business Administration or a related field
• Proven experience in a sales support or customer service role, preferably within a medical or healthcare setting
• Background in the medical field, such as healthcare administration, medical sales, or a similar area
• Excellent communication and interpersonal skills
• Strong organizational and time management abilities
• Proficiency with lead management and CRM software
• Ability to multitask and prioritize effectively in a busy environment
• Empathetic, patient-focused attitude with a commitment to delivering high-quality service
• High level of professionalism, integrity, and respect for patient confidentiality

• Permanent work from home
• Monday–Friday: 5:00 AM – 2:00 PM PHT (adjustments will be made for daylight saving time)
• HMO with 2 free dependents and medical reimbursements
• Government-mandated benefits
• Opportunities to work with leading companies in Australia and beyond
• Training programmes for career development
• Engaging company outings, team activities and wellness sessions
• Supportive, inclusive culture
• Dedicated managers focused on your growth and success
• Competitive pay and benefits
• Additional entitlements
• Structured career development programs
• Equal opportunity and inclusive workplace