Client Experience Coordinator, Fresh Grads

• Provide entry-level coordination, administrative, data cleaning, and reporting support across the Voice of the Client program
• Support monthly Project Survey administration, Client Listening, and Bid Debriefs
• Support scheduling, survey administration, meeting coordination, document organization, note-taking, tracker updates, data preparation, and routine reporting
• Support stakeholder interviews, meetings, schedules, follow-up activities, and Client Listening scheduling
• Assist with meeting logistics, materials preparation, notes, trackers, and reminders
• Provide administrative support for the Client Development Team and assigned CDT activities
• Organize CDT documents, workshop notes, meeting notes, and follow-up materials
• Monitor the client feedback survey mailbox and respond to routine requests
• Enter and update data in Qualtrics, Salesforce/CFM, SharePoint, and other program tools
• Support survey setup, distribution, response tracking, follow-up coordination, and data updates
• Perform routine data cleaning and validation for survey reporting, dashboard exports, and program records
• Prepare recurring reports, dashboard exports, stakeholder report inputs, and presentation materials
• Update approved process documents, SOPs, reference materials, training content, SharePoint pages, Ecosystem content, and program resources
• Maintain organized digital files and content repositories
• Document process changes, provide status updates, and escalate risks, blockers, or unclear requirements

• Bachelor's degree and/or relevant work experience (fresh graduates are welcome)
• Basic proficiency in Microsoft Office tools, specifically Excel and PowerPoint
• Exposure to, or willingness to learn, Qualtrics, Salesforce/CFM, SharePoint, Power BI, or Monday.com
• Strong organizational skills and comfort with defined, process-driven work
• Interest in developing knowledge of client experience processes, client feedback systems, and reporting tools
• Ability to communicate and collaborate within a specific group of internal and external customers
• Ability to maintain customer relationships and respond to customer needs and requirements
• Thoroughness and attention to detail in reports, tasks, and documentation
• Ability to recognize routine process issues, follow documented steps, and escalate when guidance is needed
• Ability to organize work, follow priorities, meet deadlines, and communicate status clearly
• Must attend an in-person Day 1 onboarding at an AECOM office location

• Medical, dental, vision, life, AD&D, and disability benefits
• Paid time off
• Leaves of absence
• Voluntary benefits
• Perks
• Flexible work options
• Well-being resources
• Employee assistance program
• Business travel insurance
• Service recognition awards
• Award-winning training and development programs
• Resources to expand technical expertise and leadership skills
• Global and local project opportunities