EVIP Consultant

• Serve as the primary point of contact for EVIP customers throughout their mobility journey
• Oversee the full spectrum of relocation management services, including policy counselling, home sale and purchase support, destination services, household goods shipment, intercultural services, visa and immigration support, language training, ongoing assignment support and repatriation
• Interpret client relocation policies and procedures and provide tailored consultation to relocating employees
• Anticipate, manage and resolve issues quickly, creatively and with appropriate escalation
• Act as the single point of contact and accountability for EVIP moves
• Review supplier communications and prevent customers from providing duplicate information
• Partner with internal support teams and external providers to meet customer needs
• Respond to relocating employees on the same business day, ideally within four business hours
• Provide ongoing consultation and proactive guidance throughout international assignments or relocations
• Identify and recommend process improvements to enhance efficiency, consistency and customer experience
• Operate within a global 24/7/365 EVIP support model
• Consult with clients on authorized services and potential policy exceptions
• Provide updates to key client and Sirva stakeholders
• Support exception management and recommend policy exception decisions
• Deliver status updates, communicate emerging issues and provide practical solutions
• Complete client projects and reports as required
• Develop subject matter expertise in client policy and operating procedures
• Attend mandatory, essential and recommended training
• Complete additional tasks supporting the manager, clients and customers
• Participate in sales efforts as required

• Extensive international mobility service delivery experience
• Ideally, prior exposure to VIP or executive-level program management
• Digitally confident, with demonstrated ability to use multiple technology platforms as an integrated part of day-to-day service delivery
• Able to adopt new technology quickly and incorporate it effectively into ways of working
• Comfortable navigating multiple technology platforms simultaneously
• Highly organized, with strong problem-solving capability and excellent attention to detail
• Able to exercise sound judgement and own complex processes through completion and resolution
• Able to anticipate potential issues and develop effective solutions without immediate direction or supervision
• Able to think creatively, navigate ambiguity and resolve problems quickly and efficiently
• Demonstrates strong accountability for the customer experience and successful delivery of each move
• Demonstrates curiosity and a commitment to continuous learning
• Demonstrates a trusted advisor mindset
• Builds trusted relationships quickly through strong service orientation, credibility and responsiveness
• Adapts communication style to support different VIP personas and family needs with confidence and discretion
• Operates effectively in a team environment with shared goals and responsibilities
• Maintains a calm, confident and composed approach in difficult, sensitive or high-pressure situations
• Demonstrates strong collaboration, cultural awareness and excellent written, verbal and interpersonal communication skills
• Flexibility to work outside core hours for calls or urgent support
• Ability to support customers across regions and urgent needs outside standard working hours

• Hybrid working
• Core Flex Hours
• Health & wellbeing programmes
• Learning & career development
• Financial rewards
• Global career opportunities
• Issued mobile devices to enable timely and responsive assistance when required
• 24/7/365 customer coverage support model
• Flexible ways of working
• Wellbeing initiatives