Technical Account Manager – OpenShift

• Provide personalized support and mentorship to enterprise customers
• Build relationships with key business and IT stakeholders and understand customer implementations, goals, and priorities
• Deliver portfolio updates and assist customers with upgrades, technology changes, mitigation strategies, and potential service disruptions
• Conduct technical investigations to identify root causes and solutions
• Advise customers on current and future use of Red Hat offerings
• Perform technical reviews and proactively identify and prevent issues
• Manage customer use cases and maintain case and customer documentation
• Create customer engagement plans and update customer environment documentation
• Handle customer escalations with Red Hat and customer teams
• Collaborate with engineering, support, product, field, partner, and third-party vendor teams
• Help develop solutions that guide product adoption
• Maintain parity with Red Hat cloud technology strategy
• Analyze and present periodic operational performance reviews to customer leadership
• Deliver presentations to customer associates
• Communicate how Red Hat cloud solutions and roadmap align with customer use cases
• Travel as necessary to visit customers or attend internal events

• Experience in a support, development, engineering, or quality assurance organisation
• Expertise with enterprise cloud solutions including OpenShift, containers, Kubernetes, Red Hat CloudForms, and Ansible Automation Platform
• Ability to manage and grow existing enterprise customer relationships through proactive, relationship-based support
• Outstanding verbal and written communication skills
• Competent comprehension of enterprise architecture and strategic business drivers
• Ability to manage multiple issues and projects with attention to detail
• Direct experience with a variety of hardware vendors
• Experience with presentation delivery
• Fluent verbal and written communication skills in German
• Experience in system management, cloud, or server virtualization (plus)
• Red Hat Certified Engineer (RHCE) (plus)
• Prior experience in a technical leadership or mentorship role (plus)

• Flexible work environments, from in-office to office-flex to fully remote, depending on role requirements
• Reasonable accommodations for job applicants with disabilities