Service Engineer

• Provide service and customer support during field and in-house visits or dispatches
• Manage on-site installation, repair, maintenance and testing tasks
• Diagnose errors or technical problems and determine proper solutions
• Produce timely and detailed service reports
• Ensure timely and correct documentation of processes
• Operate a vehicle safely and use field automation systems
• Follow company procedures and protocols
• Cooperate with the technical team and share information across the organization
• Understand customer requirements and make appropriate recommendations or briefings
• Contact customers concerning customer-file processes
• Build positive relationships with customers

• Technical degree in chemistry, biology, physical measurements or similar
• Minimum 2 years of proven field service experience
• Ability to troubleshoot, test, repair and service technical equipment
• Ability to work flexible shifts and adapt to changing work schedules
• High customer orientation
• Team spirit
• Familiarity with mobile tools and applications
• Good command of spoken and written English