Senior Customer Support

• Resolve customer complaints via email or social media
• Assist customers by providing the information they require
• Communicate and coordinate with colleagues and other departments as necessary
• Track bad reviews and support cases to identify problems and resolve them
• Suggest and make changes to improve operational workflows
• Help travelers resolve questions and issues, work closely with internal teams, and identify opportunities to improve the customer experience and support processes

• Fluent English, both written and verbal — mandatory
• At least 2 years of experience in Customer Support or a similar customer-facing role
• Willingness to work late evening shifts: 15:00–00:00 Bangkok time (GMT+7), 5 days a week, Saturday to Wednesday, with Thursday and Friday off
• Knowledge of OTA ticketing platforms, customer support processes, and related technologies
• Strong problem-solving and multitasking skills, with the ability to manage and prioritize multiple tasks effectively
• Excellent organization and time-management skills, with a proactive approach to meeting deadlines and resolving issues
• Confident communicator, comfortable raising questions, escalating issues, and collaborating with colleagues across different teams
• Adaptable and responsive, with the ability to work effectively in a fast-changing environment
• A long-term mindset, with an interest in developing and growing within the company
• Experience working with Zendesk is a plus