Delivery Manager

• Align personalization initiatives with the overall strategy and provide input to the Regional Delivery Lead
• Lead and manage delivery of customer personalization initiatives
• Coordinate resource allocation with the Delivery Director
• Collaborate with stakeholders to understand and align personalization requirements
• Manage client project portfolios, including budgeting, resource planning, risk management, and project execution
• Plan and execute personalization projects and manage project budgets
• Track and analyze project performance metrics and report to the Regional Delivery Lead
• Collaborate with Delivery Managers and teams for coordination and information sharing
• Gather customer evaluations, identify process bottlenecks, and propose service improvements
• Identify technical objectives and recommend solutions through business process and management consulting analysis
• Support Sales by identifying opportunities and gathering requirements for value-driven solutions
• Evaluate and initially scope incoming requests
• Cooperate with Account Managers to provide technical and quality expertise
• Contribute to the growth and development of customer channels

• 2+ years of relevant experience as a Delivery Manager, Product Owner, Project Manager, or Business Analyst
• Fluency in English, written and spoken
• Strong communication skills
• Strong technical background
• Experience in the Pharma domain
• Good sales skillset
• Ability to deal with a high volume of quick projects
• Desire to learn new technologies, investigate details, and troubleshoot problems
• Experience managing/coordinating web development projects
• Understanding of business policies and procedures
• Experience with account/project management tools such as Jira, MS Office, and CRMs

• Regular performance-based salary and career development reviews
• Opportunities for professional and career advancement
• Paid Time Off: 18 business days per year (20 business days after 2 years of service)
• Sick Leave: 4 non-documented business days per year; 20 documented business days per year
• 3 paid business days for marriage, childbirth, or bereavement
• Comprehensive medical insurance coverage
• English courses
• Participation in forums and conferences
• Regular team-building activities and corporate events
• Comfortable, fully equipped office
• Possibility to work from home