Technical Account Manager

• Provide second-line technical support for B2B merchants by diagnosing, investigating, and resolving integration and payment-related issues
• Manage and support technical integrations with payment providers, merchants, and third-party systems
• Analyse API requests, logs, and transaction flows using tools such as Postman, browser devtools, and monitoring systems
• Gather client requirements and translate business needs into clear technical tasks for internal teams
• Collaborate with Product, Engineering, and Analytics teams to improve platform functionality and integration processes
• Assist merchants with payment setup, routing strategies, and operational optimisation based on business goals
• Coordinate issue resolution and task delivery across multiple stakeholders while maintaining high service quality
• Contribute product and process improvement ideas based on merchant feedback and technical observations

• Upper Intermediate English or higher
• Confident presentation and communication skills, including client calls and product demonstrations
• Solid understanding of HTTP, APIs, REST, SOAP, JSON, and web technologies
• Hands-on experience with Postman (or similar API tools) and browser developer tools
• Ability to investigate technical issues and work effectively across multiple teams
• Proactive mindset with strong ownership and problem-solving skills
• Experience working with payment systems, gateways, acquirers, or PSPs
• Understanding of the payments ecosystem, merchant needs, card schemes, and transaction flows
• Previous experience in technical support, integration support, or technical account management
• Programming experience in any language and ability to work with API requests/scripts
• Familiarity with ELK stack or similar logging and monitoring tools
• Russian proficiency – Upper Intermediate or higher

• Full-time remote work opportunities
• Flexible working hours
• Private insurance
• Additional 1 Day Off per calendar year
• Sports program compensation
• Comprehensive Mental Health Programme
• Free online English lessons with a native speaker
• Generous referral program
• Training
• Internal workshops
• Participation in international professional conferences and corporate events