Relationship Analyst I – Temporary

• Prospect for new customers remotely and provide online support to micro and small businesses
• Assist business owners and prospective business owners by phone, videoconference, chat, email, WhatsApp, and other digital channels
• Identify needs, provide guidance, answer questions, and direct customers to solutions that support business development and competitiveness
• Conduct advisory services, consulting engagements, business diagnostics, introductory-level presentations, and technical discussions in virtual environments and online events
• Route customer service requests and solution needs internally as appropriate
• Prospect for customers and promote Sebrae courses, workshops, lectures, seminars, business consulting services, business missions, and development programs
• Prepare, monitor, and analyze management reports and performance indicators
• Perform activities in accordance with processes, policies, internal procedures, and quality standards
• Record, update, and track customer information and interaction histories in the customer relationship management system
• Produce content and insights through research, data collection, and trend monitoring
• Support prospecting and customer service strategies and carry out initiatives related to the customer portfolio

• Bachelor’s degree in Business Administration, Accounting, Marketing, Communications, Management Processes, or other business-related fields
• Experience in customer service, either in person or remotely
• Experience in customer relationship management
• Experience delivering presentations or seminars
• Experience providing business management advisory services
• Experience in business management consulting
• Knowledge of business management
• Knowledge of how to apply business diagnostic or management advisory tools
• Knowledge of how to deliver presentations or seminars
• Knowledge of legislation applicable to micro and small businesses, particularly Individual Microentrepreneurs (MEIs)
• Knowledge of customer database systems
• Knowledge of public speaking techniques
• Proficiency in Microsoft Office
• Skills in value creation, adaptability and continuous learning, ownership and initiative, and building excellent customer relationships

• Meal and/or Food Allowance: BRL 1,575.00
• Remote work