Business Analyst – Web Applications, CRM

• Work directly with business stakeholders and end users to understand business needs and translate them into clear requirements
• Gather and document functional and technical requirements for front-end and web applications
• Create user stories, acceptance criteria, workflows, and functional documentation
• Collaborate with software developers, QA, product, and business teams throughout the development lifecycle
• Understand system interactions involving front-end applications, APIs, middleware, and CRM platforms
• Read, understand, and help define API request/response payloads and data structures
• Support requirements related to system integrations and data exchange between applications
• Participate in backlog refinement, prioritization, sprint planning, and other Agile ceremonies
• Analyze existing business processes and identify workflow and process improvement opportunities
• Ensure alignment between business expectations and technical implementation
• Support requirements clarification throughout development, testing, and delivery

• 5+ years of experience as a Business Analyst, Technical Business Analyst, Business Systems Analyst, or similar role
• Proven experience gathering requirements for front-end/web applications
• Strong experience working directly with business stakeholders, end users, and software development teams
• Good understanding of REST APIs, middleware, integrations, and system-to-system communication
• Comfortable reading and defining JSON request/response payloads and data structures
• Experience working with CRM platforms required
• Experience creating user stories, acceptance criteria, process flows, and functional requirements
• Experience working in Agile/Scrum environments
• Familiarity with Jira or similar project management platforms
• Strong analytical, problem-solving, and communication skills
• Professional English communication skills
• Nice to have: Experience with Microsoft Dynamics 365, Microsoft ecosystem technologies, CRM integrations, workflow automation, Power BI, Figma, Miro, Visio, or Lucidchart
• Nice to have: Previous experience working with U.S.-based clients or distributed international teams
• Nice to have: Experience in Real Estate, Property Management, or related industries

• 3-month, full-time engagement
• Remote work in LATAM
• Opportunity to work with a U.S.-based real estate and property management company
• Collaboration with distributed international teams