Customer Care Manager – all genders

• Coordinate communication between internal departments and customers
• Ensure a harmonious and consistent customer experience
• Build and maintain long-term customer relationships through regular personal interaction
• Analyze individual customer needs
• Ensure the sustained satisfaction of companies and their employees
• Proactively inform customers about new benefits, developments, and opportunities for optimization
• Continuously expand the benefits offering
• Implement innovative bonus models

• Completed degree in business administration or a comparable qualification
• At least two years of professional experience
• Ideally, experience managing key accounts, in project management, or in Customer Success Management
• Strong service and customer focus
• Empathy
• Assertiveness
• Excellent communication skills
• Independent and solution-oriented approach to work
• Strong planning and coordination skills
• Fluent German and English, both written and spoken

• Flexible working hours
• Modern office in Fuerteventura or remote work from the Canary Islands
• Up to four weeks of EU workation per year
• Flights and accommodation provided when choosing Munich as the location during the EU workation
• 30 days of annual leave
• Permanent contract
• Private supplementary health insurance
• Above-average salary compared with local market standards
• Support with obtaining an NIE number and handling administrative procedures
• Friendly local team
• Freedom for creative ideas and independent work
• Above-average development opportunities