Fraud Prevention Analyst

• Handle complex reviews of high-risk digital money transfer transactions and other customer activity
• Make risk-based decisions to mitigate MoneyGram’s risk of loss and ensure the best possible consumer experience
• Make decisions on consumers’ transactions based on profile, transaction details, and verification results
• Review consumer activity for indicators of fraud, including identity theft, account takeover, friendly fraud, consumer fraud, and other potential risks
• Develop and maintain deep knowledge of processes to resolve high-risk cases and issues
• Proactively drive procedure changes based on fraud and scam analysis
• Prepare and make recommendations on procedure/process modifications based on case-handling experience
• Perform other duties and/or special projects as required

• BA/BS in Business or related field, preferred or combination of education and experience
• Minimum 1-2 years’ professional experience
• 2 years increasing, progressively relevant experience
• Strong customer focus with the ability to manage sensitive issues professionally
• Strong customer service orientation
• Previous experience making real time fraud avoidance decisions related to phishing, payments and identity authentication, highly preferred
• Fluent in both written and oral English
• Awareness of MGO Post Sales Processes flows
• Knowledge of MGI transfer policies, processes and procedures
• Ability to assess issues and provide direct initial advice or escalate to the appropriate contact
• Ability to manage time appropriately, work efficiently and independently within a team oriented environment
• Ability to conduct analysis/research and provide recommendations
• Strong verbal and written communication skills with the ability to explain procedures and processes effectively
• Ability to address issues with diplomacy and tact
• Solid detail-oriented skills
• Ability to respond to system issues and find alternative ways to minimize the impact to processes
• May be asked to work varying shifts as business needs dictate
• Ability to work with sensitive data with professionalism and confidentiality
• Advanced knowledge of MS Office applications (Word, Excel, etc.)