Case Manager Assistant

• Build complete case files by requesting and obtaining medical records, medical bills, police reports, photographs, insurance documentation, and other supporting records
• Follow up consistently with hospitals, medical providers, imaging centers, employers, and government agencies
• Upload and accurately label case documents in Litify
• Support assigned Case Managers with timely updates, administrative support, and communication about outstanding items
• Keep client, treatment, provider, and insurance information accurate and current throughout the pre-litigation process
• Identify documentation gaps and follow through until required records and bills are complete for demand preparation
• Communicate professionally and compassionately with clients about treatment, appointments, authorizations, and missing documentation
• Process and route incoming correspondence, faxes, and electronic documents promptly
• Maintain tracking logs and reports for pending requests, follow-up activity, and approaching deadlines

• Previous experience in a U.S. personal injury law firm, including hands-on retrieval of medical records and medical bills
• Ability to perform both Records Clerk and Case Manager Assistant responsibilities
• Understanding of treatment tracking, records collection, and pre-litigation demand preparation
• Strong written and spoken English
• Professional communication with clients, medical providers, and insurance representatives
• Excellent organization and attention to detail
• Consistent independent follow-through on multiple cases, requests, and deadlines
• Proficiency in Microsoft Word, Excel, and Outlook
• Experience with Litify or a comparable legal case management platform
• Full-time availability from 8:30 a.m. to 5:00 p.m. PST
• Reliable internet, suitable computer equipment, and a dedicated remote workspace
• Ability to protect client confidentiality, take accountability for assigned work, and meet productivity standards
• Nice to have: Direct experience using Litify to organize documents, update case information, and track outstanding requests
• Nice to have: Experience requesting HIPAA authorizations and maintaining medical treatment updates
• Nice to have: Experience coordinating with multiple medical providers and managing high-volume personal injury case files

• Remote work
• Full-time contractor schedule
• Reliable internet, suitable computer equipment, and a dedicated remote workspace are required for the role