Project Manager – Business Analyst

• Provide end-to-end project governance across client engagements, including managed services contracts and client program deliverables
• Develop and maintain project trackers, risk registers, status reports, and governance documentation
• Manage project scope, schedule, and budget; flag deviations and escalate as required
• Ensure project activities comply with SOW terms, including scope classification and timesheets
• Own project milestone delivery and maintain accountability across team members
• Serve as the primary point of contact for client stakeholders, including senior technical leads and business decision-makers
• Facilitate standup meetings, steering committee sessions, and client review meetings
• Prepare and present project status updates, escalation reports, and executive briefings
• Manage multi-stakeholder approval workflows and sign-off processes
• Coordinate with ITSM leads, technical architects, application support leads, and business analysts
• Clarify task ownership, remove blockers, and drive accountability across delivery teams
• Manage resource planning and assignment within active engagements
• Support onboarding of new team members and alignment with project standards
• Manage concurrent workstreams across diverse programs
• Align project activities with strategic priorities and organizational goals
• Identify, log, and manage project risks, issues, and dependencies
• Develop mitigation strategies and escalate issues to appropriate stakeholders
• Maintain a living risk register and accountability for action owners
• Produce project charters, SOW reference guides, timesheet guidelines, meeting agendas, status reports, and post-meeting summaries
• Maintain accurate, version-controlled project records

• 8+ years of experience in project management, preferably within a professional services or consulting environment
• Demonstrated experience managing client-facing engagements and operating in an embedded or resident PM capacity
• Strong understanding of project governance frameworks, SOW management, and billing/scope classifications
• Experience coordinating cross-functional technical teams (ITSM, cloud, application support, etc.)
• Proficiency with project management tools and documentation platforms such as Jira, Azure DevOps, Microsoft Planner and Miro
• Excellent written and verbal communication skills in English; ability to communicate with senior stakeholders with ease
• Strong organizational skills with the ability to manage multiple competing priorities simultaneously
• PMP, CAPM, or equivalent project management certification
• Exposure to AI/emerging technology initiatives or transformation programs
• Experience working with enterprise clients in regulated or complex stakeholder environments
• Experience in IT managed services, infrastructure, or enterprise technology environments
• Familiarity with ITSM frameworks (e.g., ITIL) and ticketing system

• Remote work from Pakistan
• Monday to Friday – EST core business hours
• Full-time employment