Registered Nurse

• Support new and existing patients throughout their treatment journey
• Review patient information, including questionnaires and clinical enquiries, within nursing scope and established clinical pathways
• Respond to patient messages and provide clinical education, advice and telephone support
• Assess symptoms, triage concerns and escalate appropriately
• Collaborate with medical practitioners, pharmacists, allied health professionals and other team members to coordinate patient care
• Maintain accurate, timely clinical documentation across digital systems
• Share feedback to improve systems, processes and patient experience
• Work shift hours across weekdays and weekends, with agreed hours based on service needs and availability

• Current practising certificate without restrictions from AHPRA
• A minimum of 3-5 years’ experience as a Registered Nurse
• Previous clinical experience in telehealth or digital health
• Strong technological skills, with confidence navigating multiple digital platforms and learning new systems
• Excellent written and verbal communication skills, including the ability to provide clear, compassionate care remotely
• Strong clinical assessment, prioritisation and escalation skills
• Ability to review patient information, manage clinical enquiries and support safe, timely care within established digital pathways
• Availability for shift work, including weekends
• Emergency Department (ED) background and/or experience in men’s health, hair loss, dermatology, weight management, sexual health or mental health (highly regarded)
• Familiarity with asynchronous models of care (highly regarded)

• Fully remote working model
• Established digital infrastructure and patient base
• Clear clinical governance and escalation pathways
• Collaborative virtual care team
• Access to on-demand training and development
• Up to 16 weeks paid parental leave
• Product discounts
• Two extra paid leave days during our annual office closure
• Purpose leave (mental health or L&D)
• EAP and wellbeing programs
• ClassPass discount