Financial Management and Accounting Support Specialist

• Act as a subject-matter and platform expert for clients using Pennylane
• Serve as a liaison between business leaders, in-house accountants, and accounting firms
• Understand the issues users encounter on a daily basis
• Investigate requests and provide answers or solutions
• Escalate issues to technical teams when necessary
• Help accountants integrate their data into Pennylane to facilitate migration
• Learn about the product, the company, and its various departments through Pennylane Academy
• Receive, qualify, and resolve accounting-related requests
• Track tickets through to full resolution
• Handle increasingly complex customer requests
• Create and update customer support resources
• Share accounting knowledge and hands-on experience with colleagues
• Relay customer feedback to product teams
• Identify areas for improvement and lead improvement projects

• Accounting qualification or degree (BTS CGO, DCG, BTS Assistant Manager for SMEs, Master’s degree in Accounting, Control and Audit, or Bachelor’s degree in Administrative and Accounting Management)
• At least 3 years of experience in an accounting firm, ideally including at least three tax seasons
• Direct experience working with a business owner is a plus
• Interest in innovative work tools and new technologies
• Self-motivated, with the ability to solve problems independently and find solutions
• Knowledge of Pennylane is a plus
• Professional proficiency in English
• Strong written communication and teaching skills
• Ability to understand and respond to customer needs while maintaining strong relationships
• Ability to work independently and as part of a team
• Flexibility in adapting to rapid changes to the platform
• Eagerness to learn and stay up to date with product developments
• Candidates must be based in Europe; Pennylane does not provide visa sponsorship and does not hire outside Europe

• One of the best health insurance plans on the market (Alan Blue and Alan Mind)
• Meal vouchers (Swile card)
• 6 to 12 additional days off in lieu, in addition to 5 weeks of paid leave
• The opportunity to improve your English with Busuu
• A dedicated monthly allowance for working from home or from a coworking space
• BSPCE stock options
• Access to 8,000 gyms across France and more than 300 wellness activities through Gymlib
• A Mac
• Company events, including Tech Days every three months and an annual off-site
• Flexible remote-working culture
• Convenient access to offices located near Saint-Lazare station in Paris