Service Cloud Developer

• Develop, customize, and enhance Salesforce Service Cloud applications using Apex, LWC, SOQL, and Salesforce Flow
• Design and optimize customer service processes, including case management, routing, escalation, and resolution
• Build and maintain integrations between Salesforce and enterprise platforms using REST/SOAP APIs, Platform Events, and CDC
• Collaborate closely with business and IT stakeholders to gather requirements and deliver effective solutions
• Support system performance, data integrity, security, testing, deployments, and ongoing platform improvements
• Participate in technical design discussions
• Contribute to the continuous enhancement of Salesforce architecture and best practices
• Deliver innovative customer service solutions and automate business processes
• Help shape customer experience through scalable technology solutions

• 5+ years of hands-on Salesforce development experience, including Salesforce Service Cloud
• Strong expertise in Apex, SOQL, LWC, and Salesforce Flow
• Proven experience building and supporting integrations using REST/SOAP APIs
• Solid understanding of Service Cloud capabilities, including Case Management, Service Console, and workflow automation
• Ability to translate business requirements into scalable, high-quality technical solutions
• Strong troubleshooting, communication, and stakeholder management skills
• Comfortable working independently in a global, remote environment
• Fluent English
• Availability to work within U.S. Eastern Time business hours
• Experience with Omni-Channel, Salesforce Knowledge, Entitlements, and SLA management
• Knowledge of Sales Cloud and cross-cloud Salesforce integrations
• Experience with SAP, Informatica, Platform Events, and CDC
• Familiarity with Copado, Git, and Azure DevOps
• Understanding of Salesforce security architecture, OAuth, and Connected Apps
• Exposure to Agentforce, Einstein AI, or AI-powered customer service solutions
• Salesforce certifications are listed as nice to have
• Experienced in using AI tools in day-to-day workflow

• Remote work environment
• Opportunity to work on impactful global Salesforce projects
• Collaboration with international stakeholders
• Professional exposure to enterprise applications and scalable technology solutions