Customer Success Associate – Sustainability

• Manage and maintain customers' supplier lists and supplier data
• Compile, verify, sort, and correct source data for platform import
• Import customer data to the Worldly platform
• Send templated emails on behalf of customers
• Store completed work and perform backup operations
• Respond to information queries and access relevant files
• Support facility list management, cadence setup, adoption emails, and reporting for ImpactService customers
• Independently deliver services to Platform Access customers
• Manage recurring customer deliverables such as MWL updates
• Manage HubSpot email cadences for customer adoption programs
• Prepare data and decks for End-of-Cadence Meetings
• Consolidate and visualize platform data into presentation materials
• Deliver training sessions and host office hours for APAC customers
• Manage training invitations, follow-ups, surveys, recordings, Q&A, and survey analysis
• Report on training KPIs
• Schedule training and office hours in the CS Zoom account
• Represent Worldly at APAC industry events
• Answer platform and brand requirements enquiries, including Higg FEM and Higg FSLM verification booking enquiries
• Organize translation of training and guidance content
• Assist with the CS Support Ninja workflow
• Support onboarding, training, and supervision of CS Support Ninjas
• Support UAT testing of adoption, analytics, and supply impacts
• Attend internal meetings across different time zones when required
• Occasional travel may be required for collaboration, customer engagement, or company events

• Proficiency in data management tasks utilizing tools like Excel and Google Sheets
• Accuracy and attention to detail
• Proactive problem-solving ability
• Ability to concentrate for lengthy periods and perform accurately with adequate speed
• Confident presentation and customer-facing communication skills
• Ability to collaborate with cross-functional teams
• Experience with HubSpot or other CRM technologies
• Experience with Slack
• 1+ years of technical SaaS environment product support experience
• Knowledge of retail supply chains
• Interest in ESG reporting and Higg Index Tools
• Experience in customer service
• Fluency in English plus a regional language such as Mandarin, Vietnamese, or Tagalog
• Must be located in and legally eligible to work in one of the listed locations
• Must agree to a full-time employment contract administered through Deel

• Comprehensive benefits offerings; 100% employee premium covered by Worldly
• Growth Opportunities
• Equipment Stipends
• Unlimited PTO
• Paid company holidays
• Performance-based bonuses
• Healthcare and retirement matching
• Office stipend
• Flexible time off
• Culture committee, coffee chats, and other interest groups
• Work-from-home stipends