Email and SMS Marketing, Sports Sales Coordinator

• Plan, write, build and send email and SMS campaigns promoting facility time, pickup games, registration opportunities and offers
• Create audience segments by location, sport, expressed interest, booking history and engagement
• Build and improve welcome, lead follow-up, incomplete-booking recovery, reminder, repeat-booking and win-back flows
• Adapt brand assets into mobile-friendly emails and write clear English copy with calls to action
• QA audiences, dates, time zones, prices, links, personalization and suppression rules before launch
• Monitor delivery failures, bounces, complaints and opt-outs; maintain consent records and healthy lists
• Test messaging, timing, offers and journeys; report enquiries, paid bookings, repeat participation, revenue and engagement metrics
• Maintain accurate facility inventory, respond to sports-space enquiries, prepare approved quotes and follow bookings through payment confirmation
• Keep the sales pipeline current and pursue renewals or repeat bookings
• Create and maintain pickup-game listings and monitor registrations and fill levels
• Coordinate with local hosts and venue contacts, manage player questions and waitlists, and communicate approved changes
• Escalate low-enrolment games, host gaps, venue problems, cancellations, refunds and safety decisions
• Track attendance, feedback and repeat participation to improve future games

• Practical experience building email campaigns and automations, plus hands-on SMS experience
• Strong written and spoken English for North American customer conversations
• Confidence following up with leads, explaining an offer and asking for the booking
• Strong attention to detail with schedules, prices, customer records and competing deadlines
• Experience with a CRM and an email/SMS platform such as Klaviyo, ActiveCampaign, HubSpot, Mailchimp or comparable tools
• Comfort using spreadsheets and reports to understand conversion, bookings and campaign performance
• Dependable communication and willingness to own the next action until an issue is resolved
• Availability to work evenings and weekends in Toronto/Eastern time is required
• Experience in sports, venue bookings, inside sales, event coordination, customer service or ecommerce retention is helpful
• Completion of the Culture Index survey
• Completion of the Criteria GAME assessment — English

• Remote from Latin America
• Expected variable commissions of US$500–US$1,000
• Evening and weekend work in Toronto/Eastern time
• Specific weekly schedule and commission terms agreed before hiring