Supervisor OnSite Services

• Lead day-to-day operations of the Field Service Team according to client demands and business processes
• Develop Field Service Technicians and create training plans
• Balance technician expertise and qualification levels with installed-base and service requirements
• Recruit and retain a global, diverse workforce and maintain succession plans for critical roles
• Support SHEA culture, hazard identification, JSEA completion, and injury reduction
• Supervise Field Service Technicians and manage daily priorities
• Review and approve Field Service Reports and identify pump/seal upgrade opportunities
• Ensure timely opportunity updates through Flowforce and AMP
• Review team availability and competencies for the assigned product mix
• Complete AMP scheduling actions and ensure technicians can execute work instructions
• Validate quotations for technical soundness and alignment with customer expectations
• Ensure technicians use standard field service procedures, forms, and systems
• Maintain tool calibration and ensure the team has required tools
• Support capital planning for new field service tools
• Meet targeted regional accounts with the Sales Team and present service capabilities
• Identify applicable asset upgrades and measure captured PT Business in each service job
• Reduce job closeout cycle time and support timely invoicing and receivables collection
• Analyze and escalate problematic or low-margin jobs
• Prepare financial and utilization forecasts with the FST Coordinator
• Perform other duties as assigned

• Must have relevant academic qualifications, e.g. college certificate/diploma
• Five+ years of experience in mechanical field service required
• Skilled and knowledgeable in removal, repair, and installation of single-stage and multistage pumps
• Knowledge of operational conditions and performance of rotating equipment required
• Experience in chemical, power, and/or oil and gas industries strongly preferred
• Supervisory or leadership experience highly preferred
• Ability to develop and sustain a vision of technical excellence and customer service
• Collaborative style promoting communication, problem solving, and teamwork
• Effective oral and written communication skills
• Ability to lead teams to meet deadlines while maintaining standards
• Ability to coach and support colleagues' development
• Problem-solving approach and initiative
• Project planning experience for complex jobs or events highly valued
• Proficiency in Outlook, Word, Excel, and other IT systems/processes
• Ability to read and interpret blueprints, engineering drawings, and schematics
• Must be able to travel 50% of the time with overnight stays as required
• Must have a valid driver's license with a good driving record
• BS or BA Degree in a relevant field and 5–7 years of relevant experience

• Ongoing development and training opportunities
• Succession planning and career development support
• Safe, hazard-free work environment
• Required tools and tool calibration program
• Capital planning for new tools and equipment