Product Manager

• Define product strategy, roadmap, and measurable outcomes for Call Intelligence
• Understand healthcare-practice workflows involving inbound calls, appointment conversion, staff coaching, and revenue follow-up
• Lead customer and internal discovery and convert evidence into product decisions
• Partner with engineering, data, ML, and design teams to ship analytics and AI-assisted workflows
• Improve activation, adoption, retention, and customer-perceived value through instrumentation, experiments, and workflow improvements
• Make trade-offs across data quality, model quality, integrations, usability, and speed
• Create alignment across distributed teams through written communication, decision records, and outcome-driven planning
• Report to the Director of Product, Call Intelligence

• 3–5+ years of product management experience, preferably in B2B SaaS, analytics, AI/ML, workflow automation, or communications software
• Demonstrated ownership of customer-facing products from discovery through launch and iteration
• Strong data fluency, including SQL, product analytics, dashboards, and quantitative analysis
• Experience defining product metrics, evaluating experiments, and connecting product behavior to business outcomes
• Technical fluency in APIs, integrations, data flows, event instrumentation, and practical AI/ML system limitations
• Ability to work closely with engineering and data teams in distributed or cross-time-zone environments
• Strong written and verbal communication skills in English
• Ability to create structure from ambiguity, prioritize effectively, and drive execution without formal authority
• Background check completion required
• Must be legally authorized to work in the United States and able to provide valid Form I-9 documentation

• Remote work arrangement
• Equal opportunity and inclusive workplace
• Disability or special-needs accommodation
• Candidate experience support using AI tools
• Background check conducted in accordance with applicable laws