Associate Manager, Clinical Operations

• Oversee daily line management responsibilities for the assigned team
• Provide leadership, coaching and development support to clinical operations staff
• Manage effective resourcing, alignment, training and ongoing professional and technical development
• Collaborate with senior management and executive staff on strategic planning and business development
• Act as the escalation point for performance concerns and training needs
• Manage and conduct induction and orientation programs for new employees
• Maintain complete and up-to-date staff CVs, training records, position profiles and experience profiles
• Support local resourcing allocation and project or functional leads
• Escalate issues that may impact project deliverables
• Deliver training on WPDs, SOPs, local requirements and other clinical operations subjects
• Participate in process improvement and development initiatives
• Facilitate the risk-based monitoring approach
• Alert management to quality issues and request QA audits when appropriate
• Support audit responses from direct reports and project teams
• Review CTMS, Preclarus and Clarity systems to evaluate metrics, KPIs and project status
• Evaluate staff work and conduct PAVs remotely or on-site
• Manage staff activities including interviewing, selection, job descriptions, professional development, goal setting, performance management, coaching, mentoring, counseling and separations
• Approve actions related to salary administration, hiring, corrective action and terminations
• Review and approve time records, expense reports, leave requests and overtime

• Bachelor's degree or equivalent and relevant formal academic / vocational qualification
• Previous experience providing the knowledge, skills, and abilities to perform the job (comparable to 0 to 5 years)
• 1+ year of leadership responsibility
• Knowledge of clinical operations, monitoring modalities and environments
• Ability to deliver training on WPDs, SOPs, local requirements and clinical operations topics
• Ability to identify training gaps and ensure training requirements are met
• Understanding of risk-based monitoring
• Ability to manage and review CTMS, Preclarus and Clarity systems
• Ability to evaluate employee and project metrics, KPIs and project status
• Ability to conduct PAVs remotely or on-site
• Ability to perform interviewing, selection, performance management, coaching, mentoring and employee counseling
• Ability to review and approve time records, expense reports, leave requests and overtime
• Ability to travel domestically and internationally
• Ability to frequently drive to site locations

• Collaboration and development opportunities
• Global team environment
• Opportunities to contribute to scientific excellence and innovation