Lead Program Manager – Generative AI Data Operations

• Lead a program of AI training data projects at scale
• Define program goals, roadmap, milestones, and operating model across multiple projects and vendors
• Lead a delivery team of PMs and Coordinators with goals, capacity plans, coaching, and performance feedback
• Own the day-to-day client relationship and run governance, planning, and QBR-style reviews
• Co-own quality outcomes with the Manager of Quality, including guidelines, audits, acceptance criteria, and corrective actions
• Plan and secure rater/annotator capacity and optimize shifts, handoffs, automation, and tooling
• Build and manage budgets, margins, and change orders
• Maintain program RAID, lead root-cause analyses and remediation, and escalate high-impact items
• Standardize SOPs, templates, and dashboards; pilot and scale automation with Ops Tech
• Ensure compliance with data handling, privacy, and platform access policies
• Coordinate with Sales/Account, Quality, Operations, and Vendor Management teams

• Bachelor’s degree or equivalent experience in business, operations, data/engineering, or a related field
• 5-8 years leading large or multi-workstream delivery in AI data, content review, labeling/annotation, or adjacent domains
• Proven program-level experience in high-volume environments, including vendor management and capacity planning
• Record of managing client relationships and running governance cadences
• Program planning and portfolio governance across multiple projects
• Team leadership including goal setting, coaching, delegation, and performance feedback
• Strong communication with senior client stakeholders and internal leaders
• Solid use of spreadsheets, PM/task boards, and BI dashboards
• Quality mindset with practical use of SOPs, QA gates, and acceptance criteria
• Sound judgment on scope, time, cost, and quality; confident negotiation and escalation
• Comfortable working with global, distributed teams
• Advanced English
• Familiarity with SQL/ETL concepts is a plus