Customer Success Specialist

• Manage daily TikTok Shop operations for assigned brand accounts
• Track order fulfillment, inventory synchronization, shop health, customer feedback, and key performance indicators
• Write and optimize product listing copy and imagery for TikTok Shop content and compliance standards
• Resolve listing, inventory, fulfillment, returns, policy, and platform-support issues
• Maintain operational trackers for inventory, orders, listings, promotions, account issues, and support cases
• Support product creation, bulk uploads, product-feed troubleshooting, catalog-quality checks, and listing updates
• Coordinate product information, imagery, documentation, inventory details, and creative assets
• Set up, track, and maintain TikTok Shop promotions, discounts, bundles, samples, and merchandising initiatives
• Conduct competitive, product, keyword, and trend research
• Convert meeting action items into Asana or similar project-management tools
• Track tasks, owners, due dates, dependencies, and cross-functional deliverables
• Coordinate with Account Management, Amazon, Paid Social, Creative, Affiliate/Creator, and Operations teams
• Align TikTok Shop execution with broader client priorities, launches, promotions, inventory, and campaign timing
• Build recurring performance reports, dashboards, trackers, and reporting sheets
• Compile sales, order, product, inventory, fulfillment, customer feedback, promotion, and shop-health data
• Support client updates, QBR materials, meeting agendas, and presentation slides
• Draft internal and client-facing status updates and maintain organized client records

• 1–3 years of experience in e-commerce operations, marketplace support, account coordination, customer success, or digital marketing
• At least one year of hands-on TikTok Shop experience required
• Familiarity with TikTok Seller Center
• Experience supporting product listings, catalog updates, inventory, promotions, order management, fulfillment, reporting, or platform-support processes within TikTok Shop
• Strong written and verbal English communication skills
• Highly organized, detail-oriented, proactive, and able to manage multiple priorities and deadlines
• Comfortable using Google Workspace and/or Microsoft Office, particularly Google Sheets or Excel
• Able to work effectively with cross-functional and global teams
• Bachelor’s degree or equivalent relevant experience
• Working knowledge of Amazon, Shopify, Walmart Marketplace, or another e-commerce platform preferred
• Experience with TikTok Shop-adjacent tools such as Shopify, Webbee, Judge.Me/Yotpo reviews, Seller Center analytics, Kalodata, or Reacher is a plus

• Remote work flexibility
• Mentorship and professional development
• Upskilling and career pathing opportunities
• Inclusive work environment
• Opportunity to work with global brands
• Collaborative team environment