Transformation Success Engineer

• Execute technical migration of customer environments from legacy to modern platforms
• Own policy mappings, data retention configurations, API setups, and log ingestion validations against Palo Alto Networks Golden Standard design templates
• Run practitioner-focused Day in the Life (DITL) workshops
• Educate customer teams on native platform workflows, alert triage, incident response, Agentic-AI, and automated playbooks through 1-on-1 and cohort-based delivery models
• Lead structured Value Realization sessions with customer technical stakeholders
• Use native platform dashboards to demonstrate ROI, security efficacy, and operational efficiency
• Secure formal project sign-off and customer satisfaction
• Operate within a synchronized global model and own the end-to-end customer transition lifecycle

• Professional-level technical acumen with security operations infrastructure, cloud migrations, or technical consulting
• Hands-on expertise with the Palo Alto Networks portfolio (Cortex XDR/XSIAM, Prisma Cloud, or Strata) or direct competitive migration experience
• Strong technical background in security automation
• Experience with CLI scripting, Python, and REST APIs for bulk policy configuration and data modeling
• Excellent customer-facing communication skills
• Proven ability to run technical workshops and maintain strong executive presence
• Focus on artificial intelligence and automation
• Experience developing reusable playbook concepts and authoring technical documentation
• Applicants must not require immigration sponsorship; Palo Alto Networks will not sponsor work visas for this position

• Reasonable accommodations for qualified individuals with a disability
• Equal opportunity employment
• Confidential handling of applicant information according to EEO guidelines