Senior Community Growth Manager

• Launch and manage host growth programs in Brazil, including the Co-Host Network and Superhost Ambassadors
• Design playbooks and adapt central frameworks to local market dynamics
• Partner with commercial, community, sales operations, and cross-functional teams to pilot scalable projects and initiatives
• Analyze program performance and insights to develop strategic plans
• Support recruitment and onboarding education for co-hosts, Ambassadors, and hosts
• Analyze regional and territory business trends to identify and scale growth opportunities
• Design, pilot, and test levers supporting host growth at scale
• Develop and maintain a community forum for program, product, and community support
• Execute workshops, events, webinars, partnerships, and other integrated growth channels
• Design and operationalize email and scaled communication campaigns
• Serve as primary contact for hosts, advising and supporting their property management businesses
• Build sentiment and feedback channels and package insights for product and central programs
• Own revenue and host growth goals, develop programs, implement plans, and evaluate efficacy
• Develop project plans, collaborate with global stakeholders, and craft mitigation plans
• Support development, execution, and scaling of pilots
• Apply change management methodologies when deploying solutions and processes
• Lead community resource development and support online and offline community events
• Develop deep knowledge of assigned geographic markets and local trends

• 8+ years experience in Sales, Business Operations, or Business Development in Tech, Real Estate/Property Management, or Travel
• Proven ability to drive growth and own growth OKRs while exceeding goals
• Strong project management skills and demonstrated experience leading strategic programs and processes
• Ability to forecast, model, and optimize growth tactics
• Sales or external relationship management experience across tech and consumer goods
• Ability to influence through persuasion, negotiation, and consensus building
• Creative problem-solving and fact-based decision-making ability
• Excellent written and verbal communication and interpersonal skills with strong business acumen
• Strong empathy for the community and passion for revenue and growth
• Deep understanding of value drivers in recurring revenue business models
• Ability to flourish with minimal guidance and handle uncertainty and ambiguity
• Expert with Excel, analytical tools (SQL), capacity planning, forecasting, and general modeling
• Comfortable with Google Docs, Salesforce CRM, and other technology solutions
• Deep knowledge and experience using collaborative project management tools and processes, e.g. Asana and Airtable
• Fluency in English, Portuguese, and Spanish, spoken and written, is required

• Bonus eligibility
• Equity eligibility
• Benefits eligibility
• Employee Travel Credits