Manager, Security Operations Center

• Define and streamline processes, workflows, and playbooks for day-to-day Security Operations Center operations
• Enable analysts to meet internal Service Level Objectives for response times
• Collaborate with peer regional managers to ensure consistent global operations
• Provide analysts with training opportunities and career growth
• Design, implement, and enforce internal processes to reduce burnout and increase operations-center productivity
• Manage and enforce local/global shift coverage to maintain 24/7 operations 365 days a year
• Meet weekly 1:1 with analysts to communicate initiatives, gather feedback, provide feedback, and support career progression
• Contribute to analyst training programs covering Digital Forensics, Incident Response, Malware Analysis, Detection Engineering, Threat Hunting, and Automation
• Work with Product organizations to prioritize capabilities that augment analyst capabilities
• Maintain routine quality assurance for the designated region
• Collaborate with Support to create workflows for partner/customer requests requiring SOC analysis
• Strengthen processes and relationships with Tactical Response, Threat Hunting, and Detection Engineering teams
• Provide technical leadership for SOC analysts
• Communicate Huntress mission goals and objectives to team members
• Provide input and guidance to Marketing, Sales, Support, and Product stakeholders
• Develop, track, and report Objectives and Key Results for SOC initiatives
• Help operationalize new technologies and services
• Participate in webinar and in-person public speaking engagements

• Experience in leading diverse cybersecurity teams with various skills, including Security Operations, Digital Forensics, Incident Response, Malware Analysis, Threat Hunting, and Detection Engineering
• 5+ years of Security Analyst experience working in a global 24x7 security operations center with a focus on Windows forensics
• 2+ years of team lead or managerial experience in a global operations center or Incident Response role, preferably within a MSSP, MDR provider, or Incident Response service
• Actively engaged in the information security community by attending conferences or contributing to conversations/projects in the public domain
• Continually learning and staying up to date on the latest threat actor tradecraft, detection techniques, and security operations concepts
• Ability to identify workflows being performed and create detailed process diagrams and operating procedures
• Effective communicator of highly technical concepts to stakeholders of varying technical backgrounds
• Demonstrated experience leading initiatives or projects that required delegation and accountability to achieve success
• Data-driven approach with experience in Data Science concepts

• Fully remote work
• At least one annual trip to the US for Summer Summit, with additional local events in Australia!
• New starter home office set up reimbursement ($800 AUD)
• 12 weeks paid parental leave for both primary and secondary carers
• Monthly digital allowance for personal phone and internet costs ($185 AUD)
• Monthly home office tech stipend to upgrade or replace equipment ($40 AUD)
• Subsidised private health insurance through our preferred provider
• Stock options for all full-time employees
• Access to the BetterUp platform for coaching, personal, and professional growth