Account Manager – E-commerce

• Manage assigned clients and their e-commerce stores
• Plan, brief, monitor, and execute marketing campaigns focused on conversions and sales
• Manage the client-agency relationship and maintain productive client communication
• Develop and execute email, SMS, pop-up, and flow marketing strategies
• Manage approximately 40 unique marketing campaigns per month
• Lead Copywriters, Designers, and Account Managers’ Associates
• Outline campaign calendars, brief campaigns, delegate creative work, and oversee timely delivery
• Monitor campaign performance and improve email-marketing results
• Collect and analyze consumer demographic and trend data
• Set weekly goals and report on email-marketing revenue, best-performing campaigns, A/B tests, and optimization measures
• Collaborate with the Service Department and cross-functional teams to meet client KPIs
• Troubleshoot client-satisfaction and campaign-performance issues
• Manage client churn and implement retention strategies
• Lead and attend regular client meetings
• Identify opportunities to expand client services and present upsell offers
• Research industry best practices and report findings to account-management leadership
• Participate in account-manager group calls, training, and skill-building sessions
• Act as liaison between clients and internal teams
• Provide internal service-related support to other departments
• Report to the Account Managers’ Leads, Head of Account Managers, and Service Director

• At least 12 months of experience in a digital marketing role
• At least 6 months of experience in email marketing
• Proven success in a leadership role, especially leading creative teams
• Experience managing Account Managers’ Associates, Designers, Copywriters, and other marketing professionals
• Ability to work independently while maintaining work standards
• High accountability, responsiveness, and ability to meet deadlines
• Problem-solving, critical-thinking, and analytical skills
• Growth- and results-driven mindset; ability to implement constructive criticism
• Excellent interpersonal, verbal, written, communication, presentation, and client-management skills
• Ability to learn and adapt quickly; excellent time management, focus, productivity, and efficiency
• Familiarity with Slack, Hubstaff, Asana, Klaviyo, and Google Workspace Suite
• Availability and responsiveness Mondays to Fridays, 3–6 PM BCN time
• Ability to work 30–35 hours per week, approximately 140 hours per month
• Stable internet connection, laptop or PC, and ability to attend virtual video conferences
• Fluency in English
• Comfortable working remotely and autonomously
• Openness to giving and receiving constructive feedback
• Email marketing, e-commerce, Klaviyo, remote-team, account-management, or agency experience is advantageous

• Fixed-rate monthly salary paid in USD
• First two months are a trial-and-adaptation period paid at full rate
• Regular performance reviews every 9–12 months, with the first after 3–6 months
• Re-evaluation of the role and workload after 6–12 months