Production Coordinator

• Oversee day-to-day purchasing, production, and operations from purchase order through proofing, production, and delivery.
• Monitor orders and document order confirmations and vendor emails.
• Ensure purchase orders are accurate and issued to suppliers with the correct client artwork files.
• Contact suppliers and vendors for order status, proofs, tracking information, inventory checks, pricing, freight quotes, and lead times.
• Communicate with clients using email templates for order updates and logistics.
• Provide support, research, and feedback on order progress, changes, and customer or vendor inquiries.
• Coordinate shipping and freight arrangements.
• Provide customers with shipment tracking numbers and monitor shipping reports for on-time delivery.
• Maintain accurate client and vendor files and databases.
• Complete related ad hoc tasks.

• Bachelor's degree in Marketing, Communications, Business Administration, or any related field.
• 1–2 years of experience in a promotional products, customer service, or order management role.
• Strong verbal and written English communication skills.
• Ability to work overnight/graveyard shifts in Philippine time or within US operating hours.
• Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Proficient in Google Workspace (Gmail, Sheets, Docs, Drive).
• Basic exposure to Adobe Illustrator, Adobe Photoshop, and Canva is ideal.
• Ability and willingness to learn industry-specific software.
• Direct promotional products experience or comparable e-commerce experience is beneficial but not required.
• Experience with promotional products, including item research, ordering, and follow-up, is an advantage.
• Ability to prioritize and manage multiple projects under tight deadlines.
• Organizational and time-management skills.
• Attention to detail.
• Clear and professional spoken and written communication.
• Problem-solving and analytical skills.
• Customer service and teamwork skills.

• Industry-leading salary packages
• Permanent work-from-home setup
• Company equipment provided
• Government-mandated benefits employer share
• Internet stipends upon regularization
• HMO Coverage upon regularization (with an option to enroll as early as Day 1)
• PTO credits and service incentive leaves
• Major spring and winter company live events
• Monthly employee appreciation virtual events
• Company-provided career skills training courses
• A company culture focused on your personal and professional growth