Digital Customer Engagement Manager

• Lead customer engagement for SAP Cloud Transformation programs
• Serve as the primary point of contact between the customer, SAP, partners, and technical teams
• Lead executive meetings, governance sessions, workshops, and steering committees
• Coordinate infrastructure, cloud, SAP Basis, and operations teams
• Manage risks, dependencies, escalations, and mitigation plans
• Support migration planning, cutover readiness, and hypercare activities
• Ensure alignment between business objectives and technical execution
• Promote best practices for SAP Cloud adoption and digital transformation

• Strong experience with SAP Basis
• Experience with SAP Landscape Migrations
• Experience with SAP S/4HANA Transformations
• Experience with SAP Operations or SAP Managed Services
• Experience working in medium- and large-scale enterprise SAP environments
• Knowledge of SUM/DMO
• Knowledge of SAP Readiness Check
• Knowledge of SAP Migration Cockpit
• Knowledge of SAP Cloud ALM
• Knowledge of SAP Activate
• Knowledge of STMS (Transport Management System)
• Knowledge of Greenfield, Brownfield, and Bluefield approaches
• Knowledge of RISE with SAP
• Experience with at least one cloud platform: AWS, Microsoft Azure, Google Cloud Platform (GCP), or Alibaba Cloud
• Strong experience in Customer Engagement
• Strong experience in Executive Stakeholder Management
• Strong experience in Governance and Escalation Management
• Strong experience in Risk Management
• Strong experience in Customer-Facing Roles
• Advanced or fluent English
• Intermediate or advanced Spanish is a plus
• SAP certifications are a plus
• Cloud certifications (AWS, Azure, GCP) are a plus
• Experience with global programs is a plus
• Experience with multinational enterprise customers is a plus
• ITIL Foundation certification or higher is a plus