Customer Service Assistant – 6-Month Temporary Position

• Track, monitor, and process orders submitted by NIM Brokers
• Track invoicing and reverse logistics processes
• Verify replication, analyze dates, blocks, inventory, and other necessary details in orders received from Brokers
• Create shipments, generate deliveries, and monitor results through a specific SAP transaction
• Generate invoices and monitor their approval by SEFAZ through a specific SAP transaction
• Create documents for the reverse logistics process, including returns, refusals, indemnity claims, and incidents
• Report to the O2C Coordinator

• High school diploma or currently pursuing higher education (mandatory)
• Proficiency in Microsoft Office, including Excel and PowerPoint
• Basic knowledge of Supply Chain and Customer Service processes
• SAP knowledge is a plus
• Analytical and problem-solving skills, with a focus on identifying root causes
• Initiative, results-oriented mindset, resilience, and ability to work well in a team
• Strong focus on service quality and delivery efficiency
• Strong organizational, time management, and communication skills
• Availability to work regular business hours and occasional weekend shifts

• Diverse and inclusive work environment
• Investment in digital transformation and innovation
• Commitment to employee well-being
• Remote work