Supervisor

• Lead and motivate the team daily to achieve set goals
• Conduct coaching and regular feedback sessions
• Promote internal communication and collaboration within the team and with other departments
• Implement internal and client-specific processes
• Adapt quickly to changes
• Provide professional and disciplinary leadership and support to an existing team
• Review team performance and take responsibility for team success and continuous improvement
• Motivate, train, and manage employees daily

• Professional experience is required; no minimum duration is specified
• Ability to monitor, analyze, and control performance metrics (AHT, QA, productivity, adherence, SLAs)
• Confidently handle escalations, sensitive customer cases, and operational risks
• Understanding of data confidentiality, process compliance, and the requirements of regulated industries
• Flexibility to support onboarding, nesting, and training activities during ramp-up phases
• Strong verbal and written communication skills in German (minimum C1) and English (minimum B2)
• Ability to coach, develop, and motivate advisors to ensure consistent quality and compliance
• Submit a cover letter and CV in German, combined into one PDF document
• Applications must be complete to be considered
• Use a private PC to submit your application

• Remote work from home
• Full-time employment