Business Process Consultant – ServiceNow

• Manage and facilitate client workshops to define as-is and to-be processes with sponsors, stakeholders, and subject matter experts
• Communicate with stakeholders at all levels within customer organizations
• Work with the Project Manager to support delivery within agreed timelines and budget
• Rationalize complex information and articulate user needs for technical and non-technical audiences
• Develop functional specifications, gap analysis reports, process flow diagrams, and user stories for Agile and Waterfall engagements
• Ensure user stories include clear acceptance criteria for development and testing
• Perform backlog refinement, including prioritization and estimation support
• Bridge business and technical teams to resolve business and technology challenges
• Support sprint planning, execution, reviews, and retrospectives
• Define test scenarios and support User Acceptance Testing, including defect documentation and enhancement tracking
• Facilitate backlog refinement sessions to prioritize enhancements and defects while minimizing scope creep
• Prepare training materials and deliver train-the-trainer or end-user training sessions
• Promote continuous process improvement using process metrics, KPIs, and dashboards

• BA/BS Degree in IT, IS or business-related field or equivalent professional experience
• 5+ years of experience in IT business process analysis and optimization
• Primary focus on the ServiceNow platform
• Strong analytical and business process optimization skills
• Expertise in process modeling, requirements analysis, and functional documentation
• Excellent written and verbal communication skills
• Strong workshop facilitation and presentation abilities
• Strong stakeholder management and relationship-building skills
• Ability to translate business needs into scalable ServiceNow solutions aligned with platform best practices
• Solid understanding of ServiceNow platform capabilities and solution design principles
• Advanced English
• Preferred: CMDB, ITSM and ITOM

• Diversity and inclusion embedded in Atos's DNA
• Commitment to a fair work environment
• ESG and CSR commitments
• Professional development through training delivery and train-the-trainer opportunities