Application Support Engineer

• Take technical ownership of multiple applications, learning their architecture, integrations, and business purpose
• Diagnose and resolve production issues using logs, monitoring tools, code, and database queries
• Develop, test, and deploy bug fixes and minor enhancements following team engineering and change-management practices
• Prioritize issues by business impact, communicate progress clearly, and escalate when needed
• Investigate recurring incidents, identify root causes, and recommend preventive improvements
• Maintain runbooks, application documentation, and support knowledge
• Collaborate with customer stakeholders, developers, QA, cloud/infrastructure teams, and service delivery colleagues
• Use approved AI tools to accelerate troubleshooting, code comprehension, testing, and documentation while independently validating outputs and protecting customer information

• Hands-on experience supporting and modifying custom applications in a production environment
• Ability to read, debug, and change C#/.NET application code; familiarity with ASP.NET Core is valuable
• Working knowledge of REST APIs, SQL, Git, and CI/CD practices
• Experience supporting applications hosted in a major cloud platform, such as Azure or AWS
• Ability to troubleshoot systematically across application code, databases, integrations, and cloud services
• Demonstrated proficiency with AI-assisted engineering tools, including sound judgment about output quality, testing, security, and data privacy
• Strong ownership, prioritization, documentation, and stakeholder communication skills

• No benefits, perks, or compensation extras are specified in the posting