People Operations Specialist

• Own and administer the company-wide goals framework in Jira, maintaining goal hierarchies, due dates, labels and linked work across company, team and individual levels
• Build and maintain Jira dashboards showing goal progress and support managers with sprint and capacity planning
• Ensure goals data flows correctly between Jira and the HRIS, including importing summary data for reviews
• Use AI tooling to analyse goal progress, surface risks and trends, and produce reporting for People & Culture and Senior Leadership
• Train and support managers and employees in the goals process
• Run performance review cycles end to end, owning timelines, communications and completion tracking
• Use AI tooling and goals dashboards to pre-populate review documentation
• Collect employee self-reflections in written or voice-note format and coordinate transcription
• Manage manager, self and peer reviews across the business
• Review completed reviews, flag follow-up items and prepare cases for triage with the COO
• Coordinate live review meetings, including notices, pre-reads, channel selection and recording agreed next steps in Jira
• Schedule and support wellbeing check-ins and track resulting actions
• Feed review insights into learning and development planning with the L&D Specialist
• Continuously improve goals and review processes using AI and automation
• Maintain clear, current and accessible process documentation
• Provide administrative support to the People & Culture team, including document preparation, record keeping, reports, meetings and employee enquiries
• Organise social events for office-based and remote employees
• Act as a culture ambassador for Buckhill

• Graduate in a relevant discipline or equivalent experience
• At least 2 years of experience in a People Operations, HR operations or similar role, ideally with exposure to performance management processes
• Strong working knowledge of Jira and Confluence, including dashboards, filters and process administration; experience with Jira automation is an advantage
• Comfortable using HRIS systems, preferably HiBob or similar, including reporting and data imports
• Analytical and data-driven, able to turn goals and review data into clear insights and reporting
• Genuine interest in AI tools and their application to people processes
• High discretion and ability to handle confidential and sensitive employee information, including wellbeing matters
• Strong organisational skills, with the ability to run company-wide cyclical processes to deadline with limited supervision
• Excellent written and verbal communication skills in English, and strong collaboration skills
• A self-starter who is courageous, willing to try something different and speak up with new ideas

• Remote work
• Sponsored professional learning
• Fully covered sick leave
• Child and family support
• A friendly and supportive team
• Career switch opportunities
• A healthy work-life balance
• Permanent full-time contract
• Working schedule flexibility
• Multi-role options
• Leadership opportunities