Salesforce Developer, Administrator

• Develop, configure, and maintain functionality across Sales Cloud, Service Cloud, and Experience Cloud
• Partner with technical leadership and the existing team to evaluate requirements and architect efficient configuration or custom-development solutions
• Build, maintain, and optimize complex automations, workflows, and custom capabilities
• Program and support Lightning Web Components and Apex code
• Execute and support data integrations between Salesforce and external platforms or APIs
• Drive technical execution of the telephony migration from Talkdesk to Genesys
• Evaluate and rebuild associated telephony system integrations and automations
• Lead Experience Cloud initiatives and ongoing system enhancements
• Troubleshoot and resolve technical issues across the supported environment
• Translate business requirements into documented, actionable technical tasks
• Create, update, and manage configuration and development tickets in Jira
• Operate independently within a distributed team and adapt to shifting priorities

• Strong hands-on experience in both Salesforce development and administration
• Proven expertise with Sales Cloud, Service Cloud, and Experience Cloud
• In-depth knowledge of declarative development and advanced system configuration
• Hands-on coding experience with Lightning Web Components (LWC) and Apex
• Extensive experience building, managing, and troubleshooting automations using standard and custom objects
• Experience integrating Salesforce with third-party platforms and external APIs
• Ability to decide between custom development and out-of-the-box configuration
• Comfort documenting technical decisions and managing workflows in Jira
• Ability to execute complex projects independently with limited supervision
• Experience with Genesys integrations highly preferred
• Experience with Talkdesk or similar CTI platforms is a strong plus
• Experience migrating, assessing, or rebuilding telephony-related automations highly desirable
• Familiarity with Marketing Cloud is an advantage
• Knowledge or experience integrating Zapier, HiTouch, SMS, or live chat platforms is a plus
• Experience working in a small technical team supporting multiple operational and customer-facing systems is preferred

• 100% Remote Work
• Highly competitive USD pay
• Paid time off
• Work with autonomy and flexible time management
• Opportunities to work with top American companies on innovative, high-impact projects
• Engagement activities supporting well-being and work-life balance
• Collaboration with a diverse, global network across 25+ countries
• Collaboration with seasoned senior professionals