Customer Service Consultant

• Liaise with customers via phone, online chat, and email to deliver exceptional service
• Handle high volumes of inbound calls and customer enquiries promptly and professionally
• Resolve customer issues effectively while maintaining composure under pressure
• Conduct outbound calls to follow up with customers and provide updates
• Maintain a positive, empathetic, and professional attitude across every interaction
• Assist customers with processing payments using payment management tools
• Support day-to-day operational logistics and booking schedules
• Operate and manage customer enquiries through online chat systems
• Collaborate with internal teams to ensure seamless service delivery
• Complete initial training Monday–Friday during Australian working hours for a minimum of one month until competency is assessed
• Work mandatory Saturday shifts after training, with a weekday rostered day off

• Proven experience in a customer service or administrative role managing inbound calls, email support, and online chat
• Strong conversational ability and phone-handling experience
• Professional written English skills for live chat and email support
• High level of verbal English proficiency with a clear telephone manner
• Exceptional problem-solving skills and the ability to multitask effectively
• High attention to detail, strong reliability, and excellent punctuality
• Full commitment to working permanent Saturday shifts as part of the post-training schedule
• Hands-on experience using online live chat platforms such as Podium (nice-to-have)
• Previous experience using payment processing applications (nice-to-have)
• Prior background working in logistics, self-storage, or service operations (nice-to-have)

• Permanent work-from-home set-up
• Dayshift (Australian Eastern Standard Time business hours)
• Full-time job
• HMO (STAFF only)
• Annual leave
• Adhoc Bonus