Customer Support and Service Assistant – Preferably a Person with a Disability

• Provide telephone support for inquiries and guidance on operational processes
• Provide information about Yara policies
• Handle requests submitted through the ServiceNow system
• Address complaints from external and internal customers and carriers
• Resolve issues
• Support the complete after-sales service journey, from sales order registration through final product delivery
• Contribute to customer satisfaction and the efficient management of sales order allocation

• Bachelor’s degree completed or in progress in Business Administration, Management Processes, or a related field
• Experience in Customer Service or a Shared Services Center
• Experience in a contact center using multiple channels (ServiceNow, chat, and telephone)
• Basic Excel skills
• Knowledge of back-office operations
• SAP knowledge is a plus
• Availability to work the afternoon/evening shift (2:28 p.m. to 11:59 p.m.)
• Collaborative spirit, ownership, curiosity, a proactive mindset, and respect for differences
• Preferably a person with a disability

• Diverse and inclusive work environment
• Equal opportunities for everyone
• Remote work
• Reference and background checks may be conducted when required by the nature of the position, with prior notice to the candidate