Bilingual Customer Service Expert, B2 English

• Demonstrate a deep understanding of services and products and stay up to date with new features and updates
• Apply knowledge of data processing policies within the platform
• Ensure platform-user interactions meet standards of respect and privacy
• Identify explicit content that violates regulations and report it appropriately
• Follow due process of investigation before reporting violations
• Evaluate user-generated content against platform community guidelines with speed and accuracy
• Help maintain a safe, engaging, and welcoming online environment for the global user community

• B2 English level
• Proactive, responsible, empathic, and a good listener
• Analytical skills
• Typing and Writing skills
• 40 hours per week
• Educación Básica Secundaria
• Inglés - Intermedio

• Long-term contract
• Employee fund
• Volunteer programs
• Career plan
• Life insurance coverage
• Work at Home (WAHA)