Senior Systems Analyst – Global

• Provide advanced technical support (L3) for engineering applications and platforms, resolving complex incidents and escalations
• Administer applications, license servers, and the App Store
• Support deployments, testing, upgrades, and maintenance
• Create and maintain technical documentation and KBAs
• Promote knowledge sharing and provide support to L1 and L2 teams
• Ensure application security, compliance, performance, and reliability
• Collaborate with global teams, vendors, and stakeholders
• Drive automation, continuous improvement, and service delivery excellence

• Experience administering and supporting professional and engineering applications
• Experience troubleshooting and resolving complex third-level (L3) incidents
• Knowledge of software licensing, license servers, and application lifecycles
• Experience with or knowledge of Autodesk Suite, Bentley Suite, Adobe Suite, and other engineering applications
• Knowledge of ITSM, RemedyForce or similar platforms, ITIL, COBIT, security, compliance, and IT best practices
• Experience creating technical documentation, KBAs, and knowledge management
• Ability to work with global teams, vendors, and stakeholders
• Advanced spoken English is required
• Availability to work from any location in Brazil

• Skills-based approach to professional development
• Meaningful work on sustainable solutions
• Work environment committed to equality, diversity, inclusion, and belonging
• Opportunities to shape your career path and maximize your impact
• Collaboration with global teams, vendors, and stakeholders