D365 Operations Lead

• Lead day-to-day D365 operations, ensuring smooth and reliable business process execution
• Own functional support, issue resolution, incident management, and operational performance across D365 modules
• Work with business stakeholders to understand requirements, identify process gaps, and recommend D365 solutions
• Manage and prioritize functional issues, enhancements, change requests, and operational activities
• Coordinate with technical teams, developers, vendors, and implementation partners to resolve complex D365 issues
• Drive continuous improvement initiatives to optimize business processes and improve D365 adoption
• Monitor system performance, operational KPIs, service levels, and support metrics
• Lead functional impact assessments for system changes, upgrades, integrations, and new features
• Document business processes, functional specifications, SOPs, and operational procedures
• Support requirement validation, UAT coordination, regression testing, and deployment readiness
• Identify recurring operational issues and implement preventive measures
• Manage escalations and ensure timely resolution of critical business-impacting issues
• Provide functional guidance and mentoring to D365 support and operations teams
• Ensure adherence to governance, security, compliance, and change-management processes
• Collaborate with cross-functional teams to align D365 capabilities with evolving business requirements

• 8–12 years of experience
• Strong hands-on experience with Microsoft Dynamics 365 and its business applications
• Strong understanding of D365 functional processes, configuration, workflows, and business requirements
• Proven experience managing enterprise application operations, production support, incident management, and service delivery
• Experience with business process mapping, requirement gathering, and functional solution design
• Experience working with multiple stakeholders across business and technology teams
• Strong troubleshooting, analytical, and problem-solving capabilities
• Experience with change management, release management, UAT, and system enhancements
• Strong communication, coordination, and stakeholder management skills
• Ability to lead teams and manage multiple priorities in a fast-paced environment
• Experience with D365 Finance & Operations, Supply Chain Management, Commerce, or related D365 modules
• Exposure to D365 integrations, APIs, Power Platform, and Azure services
• Experience working with external vendors or implementation partners
• Knowledge of ITIL-based support and service management practices
• Experience with D365 upgrades, migrations, and large-scale transformation projects