Customer Success Associate

• Respond to customer enquiries promptly, courteously, and professionally using Live Chat and Email in accordance with company policies and guidelines
• Work closely with internal teams to resolve customer enquiries
• Report customer trends and frontline issues to management
• Escalate enquiries to back-office teams when required
• Contribute improvement suggestions to train the AI model
• Use the company's Translator tool to respond to customers

• Proficiency in English; other languages are a plus
• Experience in Crypto is a plus but not mandatory
• Customer Service Experience
• Great communicator in English
• Experience responding to Customers using Chat and Emails
• Strong attention to Detail
• High levels of emotional intelligence and empathy for customers
• Ability to use the company's Translator tool to respond to Customers
• Weekend work required
• Contractor status

• Remote work
• 24/7, 365-day team environment
• Opportunities for upward movement within the team