Partner Engagement Desk Specialist

• Guide partners through Microsoft’s investment programs, including Azure Innovate, Copilot Accelerate, CSI, and MCI
• Coach partners on building and managing their pipeline, including inbound nominations and co-sell readiness
• Conduct partner check-ins, onboarding sessions, and deal coaching reviews
• Manage day-to-day operational requests, mailbox management, and data hygiene
• Track and report KPIs such as opportunity stage movement, win rates, and program funding impact
• Maintain business process documentation, FAQs, and partner-facing resources
• Generate and analyze dashboards for partner insights
• Identify trends and gaps in partner performance and recommend improvements
• Support monthly business reviews and performance tracking across solution areas
• Liaise between partners and internal Microsoft stakeholders
• Help partners navigate Microsoft’s organizational structure, opportunity owners, and escalation paths

• 3+ years of experience in partner operations, business program management, or customer success roles
• Strong understanding of Microsoft’s partner ecosystem and investment programs
• Excellent communication and interpersonal skills
• Ability to work across cultures and time zones
• Proficiency in Microsoft Office Suite, including Excel, PowerPoint, and Outlook
• Strong Excel skills
• Bachelor’s degree in Business Administration, Marketing, or a related field preferred
• Experience supporting partners in cloud transformation or digital sales environments
• Familiarity with co-sell motions and Microsoft Commerce Incentives (MCI)
• Ability to manage multiple priorities in a fast-paced, matrixed environment
• Language proficiency in English and Japanese

• Inpatient and outpatient medical care
• Paid annual leave
• Public holidays
• Annual training allowance
• Continuous learning
• Mentorship
• Collaboration
• Career development
• Competitive, fair, and flexible compensation package