Technical Support Consultant, English C1

• Provide technical support via email and chat
• Troubleshoot product issues and guide customers through solutions step by step
• Identify whether issues relate to the bulb, app, connectivity, setup, or user configuration
• Ask questions to understand and diagnose problems
• Follow troubleshooting procedures and use judgment when standard processes do not cover the situation
• Document customer interactions and troubleshooting steps
• Escalate complex or unresolved technical issues
• Provide a positive, patient, and professional customer experience
• Manage multiple conversations while maintaining accuracy and quality
• Collaborate with SupportYourApp, a global Intelligent Support-as-a-Service provider serving technology companies and industry leaders

• Excellent English communication skills (at least C1 for both spoken and written)
• At least 1 year of experience in a technical customer support role
• Previous video support experience would be a plus
• Tech-savvy mindset
• Strong troubleshooting and problem-solving skills
• Ability to investigate issues and find effective solutions
• Critical thinking and strong common sense
• Practical and analytical approach to resolving customer issues
• Personal computer with at least 8 GB of RAM
• Stable internet connection with minimum 50 Mbps download and 40 Mbps upload
• CV submitted in English

• Flexible schedule
• Opportunity to cooperate fully remotely
• Inclusive international environment
• Compensation in USD
• Balance between project workload and personal time
• Responsive leadership interested in your development
• Greenhouse conditions for self-development
• Culture built on trust, with no time-tracking requirements
• Potential to continue into a long-term collaboration
• Referral reward