Shift Leader, Production

• Manage and supervise the shift organizational unit according to defined objectives and KPIs
• Identify improvement opportunities and contribute to improved service delivery
• Ensure adherence to standards, governance, and process execution
• Lead direct reports
• Plan regular team activity to cover all activity stages and incoming requests
• Define team members’ objectives, tasks, and responsibilities
• Provide instructions, monitor performance, and evaluate results
• Identify training and development needs and support professional development
• Improve team performance, organizational flexibility, diversity, succession planning, coaching, change management, and personal growth
• Comply with legal, internal, safety, environmental, and OPEX standards
• Report risks and opportunities to leadership
• Ensure customer satisfaction and contribute to financial targets and results
• Use company materials and resources efficiently
• Maintain order and cleanliness

• University degree
• Minimum of 3 years' experience, ideally with leadership background
• French and English language skills
• Microsoft Office proficiency
• Conflict management skills
• Feedback skills
• Moderation skills
• Negotiation skills
• Presentation skills
• Problem-solving techniques
• Project management skills
• Compliance with relevant legal, internal, safety, and environmental standards
• Ability to meet deadlines and quality requirements

• Employees can work remotely
• Data protection compliance
• Access to training and professional development support