FSP Manager – Clinical Operations

• Recruit, onboard and develop staff dedicated to the Client
• Ensure required training is assigned, completed and documented
• Provide line management, coaching and mentoring
• Manage team performance against Client expectations and KPIs
• Evaluate staff monitoring skills through performance assessment visits
• Escalate quality, performance and project issues
• Manage resource allocation and utilization to meet project needs
• Report on team metrics and drive corrective actions
• Support the team during audits and inspections
• Approve time records and expenses
• Contribute to process improvement initiatives
• Serve as the main FSP-CRO counterpart to the Client's local leadership
• Travel to investigator sites as required for on-site performance assessment visits

• Bachelor's degree or equivalent, with a relevant formal academic or vocational qualification
• More than 5 years of relevant clinical operations experience, including clinical trial monitoring
• 2+ years of leadership responsibility
• Advanced mentoring, leadership and supervisory skills
• Excellent clinical trial monitoring skills, remote and on-site, including risk-based quality management (RBQM)
• Understanding of, or ability to learn, FSP-CRO and Client SOPs and relevant regulations
• Strong data literacy and ability to review, interpret and act on data from different systems
• Strong critical thinking
• Ability to identify, assess and mitigate risks to project execution and team performance
• Ability to drive change and engage, motivate and influence teams and stakeholders
• Advanced, assertive communication and ability to understand co-employment risks
• Working knowledge of AI tools
• Resourcing and capacity management
• Professional attitude with strong internal and external customer focus

• Fully remote work mode
• Monday-Friday schedule
• Full FTE employment
• Ongoing leadership development