PH Systems Implementation Engineer

• Assist US Forward Deployed Product Managers in managing installation activities and system implementation across discovery, design, build, UAT, rollout, and support
• Prepare process documentation, configuration workbooks, and training materials
• Analyze client business processes, data, and pain points, primarily across procurement, inventory, logistics, and warehousing
• Support data cleansing, validation, and schema setup for migration into the DOSS platform
• Conduct quality checks on client data before and after go-live
• Document, refine, and optimize client business processes
• Assist with system configuration, testing, and troubleshooting
• Identify gaps or issues and escalate them to senior PMO staff with recommendations
• Provide hypercare support after rollout, triage issues, and ensure timely resolution
• Track client feedback and collaborate with product, engineering, and support teams
• Maintain project trackers, dashboards, and reporting for U.S. PMO visibility
• Document lessons learned and contribute to continuous improvement of PMO playbooks

• Bachelor’s Degree in Engineering, Information Systems, Supply Chain Management, or related fields
• Strong preference for those pursuing their Master's Degree in a relevant discipline
• Excellent C1/C2 Native Proficiency Level in English Communication
• Must be a Filipino citizen based in or near Metro Manila (Mega Manila area)
• Fundamental knowledge in supply chain, enterprise software, and systems implementation
• 2-5+ years of experience in system implementation or business operations
• Ability to understand client business processes and translate to table/schemas and automation designs and build
• Expert ability to work with spreadsheets, schemas, and large datasets; comfort with data cleanup and validation
• Advanced technical competency, including schema design, workflow build, and troubleshooting
• Excellent organizational and time management skills; ability to manage multiple priorities across time zones
• Proactive, problem-solving mindset and eagerness to learn
• Experience with supply chain systems, including inventory management, supply chain, and finance/accounting workflows
• Experience with ERP, CRM, or workflow software implementation such as NetSuite, SAP, Sage, Odoo, or Cin7
• Understanding of business process design in operations, finance, supply chain, and procurement
• Ability to configure and test API credentials for integrated platforms such as Shopify, QuickBooks, 3PLs, and WMS
• Foundational knowledge in finance and accounting

• Top of the market salary offer for the PH workforce
• Comprehensive employee benefit package including HMO upon regularization
• Work closely with the US team and gain exposure to US and global clients
• Develop project management and technical skills in a dynamic environment
• Collaborative, supportive, and growth-focused team culture
• Opportunity to be acquired as a full-time employee after 6 months