Email Marketing, Customer Retention Manager

• Manage clients’ CRM and email marketing systems
• Serve as the point of contact for all customer retention-related questions
• Contribute to developing results-oriented strategies and defining suitable KPIs, including ROAS, CAC, CTR, and CPC
• Identify untapped growth opportunities through data analysis and communicate findings to other departments or client teams
• Develop workflows for the continuous improvement of communication and reactivation initiatives in collaboration with client-side contacts
• Pursue ongoing professional development and research and test new tools, formats, and approaches to improve marketing performance
• Progress toward a team lead role in Customer Retention over the medium term

• Several years of experience in email marketing and working with relevant tools such as Klaviyo, Brevo, HubSpot, or similar
• Holistic understanding of online marketing and entrepreneurship
• Experience working with customer segments
• Experience in tracking, statistics, and data analysis
• Knowledge of GA4 and Looker Studio or similar tools
• Knowledge of HTML and CSS
• Excellent English skills

• Above-average, performance-based compensation
• Maximum flexibility and location-independent work through an all-remote philosophy
• Numerous professional development opportunities, including events, trade shows, and online courses
• Regular opportunities for team events, such as workations
• Occasional in-person meetings at team events or client visits